Public transport is a vital service for millions of people who rely on it to commute, travel, and access various opportunities.
Public transport users often face challenges such as delays, disruptions, overcrowding, and uncertainty about the availability and status of their service. These challenges can negatively affect their satisfaction, trust, and loyalty to public transport.
To address these challenges, public transport operators need to provide accurate, timely, and relevant information to their passengers through various channels and media. One of the most effective and widely used ways of delivering information is through Visual Passenger Information Systems (VPIS), which are automated systems that display information about the nature and the state of a public transport service through screens, signs, or other visual devices.
VPIS can provide both static or scheduled information, which changes only occasionally and is typically used for journey planning prior to departure, and real-time information, which changes continuously as a result of real-world events and is typically used during the course of a journey.
Real-time information can include predictions about arrival and departure times, as well as information on the nature and the cause of disruptions.
Passenger Information Displays can benefit both passengers and operators in various ways.
Reduce anxiety and frustration by providing clear and consistent information about their service
Enhance convenience and comfort by enabling them to make informed decisions and adjust their plans accordingly
Increase satisfaction and loyalty by improving their overall travel experience and perception of public transport quality
Encourage greater use of public transport by increasing its attractiveness and reliability
Improve operational efficiency and performance by reducing dwell times, congestion, and complaints
Enhance customer service and reputation by meeting passengers’ expectations and needs
Increase revenue and profitability by attracting more passengers and retaining existing ones
Support innovation and sustainability by adopting new technologies and practices
This process can pose some challenges for operators, such as:
Data availability: Information can be provided only if it is available, and collecting information can be resource-intensive
Data quality: Information should be accurate, complete, consistent, and up-to-date to avoid misleading or confusing passengers
Data integration: Information should be integrated from various sources and systems to provide a comprehensive and coherent picture of the service
Data presentation: Information should be presented in a clear, concise, accessible, and engaging way to suit different audiences, contexts, and devices
To overcome these challenges, operators need a smart solution that can help them collect, process, integrate, present, and manage data for VPIS.
This is where Smart pi eye comes in.
Smart pi EYE is a cutting-edge solution that uses multiple feeds as well as artificial intelligence (AI) to provide dynamic visual passenger information for public transport.
Collect data from various sources such integrated Smart pi DVA, LOG, RTA and more, GTFS/GTFS-R Transit Feeds, RSS feeds and custom APIs .
Process data using advanced business rules.
Integrate data from different modes of transport such as buses, trains, ferries, etc.
Present data using interactive displays that can adapt to different situations such as weather, time of day, events, etc.
Manage data using cloud-based platforms that can store, update, analyze, and share data securely
Providing real-time information that is relevant, reliable, and personalized
Enhancing passenger experience by creating engaging content that is informative, entertaining, and educational
Supporting passenger safety by supporting wayinfding and information management during anomalies such as accidents, incidents, or emergencies
Enabling passenger feedback by allowing them to rate their service or report issues
Optimizing passenger flow by guiding them to the best routes or alternatives
Smart pi EYE is the future of visual passenger information in public transport. It can help operators deliver better services to their passengers while saving costs and resources. It can help passengers enjoy smoother journeys while reducing their environmental impact.
Smart pi EYE is the smart choice for smart mobility.
Help and Information